Back Office Processing
PeopleTree leverages its delivery model, technology infrastructure, and processes to deliver wide-ranging customer support/contact center services.
PeopleTree provides a comprehensive range of customer support/contact centre services by leveraging its delivery strategy, technological infrastructure, and best practices.
Our tailored solutions cover the full client journey. We provide multichannel customer support services to B2C and B2B sectors all around the world with great success.
- Customer success is a priority for us.
- Technology and subject expertise combined
- We are able to keep your lights on meaning that we are capable to operate 24×7 depending on clients requirements.
Account Payable Services
- Validate, verify & pay invoices
- Audit & reconciliation reports
- Support for vendor inquiries
Accounts Receivable Services
- Follow up for payments
- Validate & Account for received payments
- Reconciliation between bank accounts & CRM
Book keeping services
- Bank feeds coding & reconciliations
- Ledger Maintenance
- Reports & summaries
- Financial Reporting
- Forecasting Reports
Omni-Channel Customer Care
- 24X7 email, chat & voice support
- Support for Tier 1 and Tier 2 queues
- Documentation & process enhancement
- Technical and non-technical support areas
BACK OFFICE SERVICES
- Order Processing & Management
- Travel Needs Processing
- Invoice processing
- Data analysis, and reporting
- Invoice Accounting Services